Refund policy

Return Policy

We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at Sherpa.co.za@gmail.com. Please note that returns must first be approved before being sent back. The return address will be provided once your return request has been accepted.

If your return is approved, we'll provide instructions on how and where to send your item. Items returned without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at Sherpa.co.za@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can assess the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

- Perishable goods (such as food, flowers, or plants)

- Custom or personalized products

- Personal care products (such as beauty items)

- Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

Exchanges

The quickest way to receive a different item is to return the original item. Once your return has been approved, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in its original condition, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at Sherpa.co.za@gmail.com.